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Difficult People Made Easy

Practical advice for solving your people problems and getting the most out of your workplace

$26.99
ISBN
9781742578323

Please check with your local bookstore for availability.

More Information
By Eleanor Shakiba
Format Paperback / softback
Page Extent 280
Book Size 209 x 137 x 22 mm (H x W x D)
Imprint New Holland Publishers
Release Date 1 Jan 2016
Subject Classification Business & management / Management & management techniques / Management of specific areas / Personnel & human resources management

Your people problems CAN be solved. You re a competent professional. You excel at the technical side of your work. But so far no-one has taught you how to handle difficult people or toxic team dynamics. That s where this book comes in.

Difficult People Made Easy explains how you need to THINK and SPEAK when faced with a difficult colleague. Then it reveals specific words and actions you can use.

Set firm boundaries on what you will and won t take from aggressive or spiteful people.
Avoid using words which trigger defensive reactions from others.
Look and sound confident no matter who you re dealing with.

Eleanor Shakiba is a well-known communication skills trainer and coach and has taught over 50,000 professionals how to solve people problems at work. Eleanor wrote Difficult People Made Easy in response to requests from clients for step-by -step instructions on handling toxic work situations. In this book she shares hundreds of tips for staying calm and speaking up in tough situations.